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www.e-healthinsuranceservices.com Lifeline membership guide (from 1.4.2003) (Membership Guide 2008) Making a claim It's only natural for you to feel anxious at a time of ill-health. We will do everything we can to help make your claim as simple and straightforward as possible. 4.1 How to make a claim: 1. If you do not have a claim form you can call us or log onto the BUPA International website to download a form. 2. You will need to complete the claim form in full and return it to us by post, with the original invoices, as soon as possible. In any event this should be within six months of receiving the treatment for which you are claiming, unless this was not reasonably possible. 3. We will deal with the claim as quickly as we can. However, we reserve the right to change the procedure for making a claim. We will, of course, advise you of any such changes. 4. You must provide any information or proof to support your claim, if we make a reasonable request for your to do so. For example, we may need to ask you for one or more of the following: * medical reports and other information about the treatment for which you are claiming * the results of any medical examination performed at our expense by an independant doctor appointed by us * written confirmation from you as to whether you think you can recover the costs you are claiming from another person or insurance company. When making a claim please note: * you must have received the treatment while covered under your membership * payment of your claim will be under the terms of your membership and up to the benefit levels shown, that apply to you at the time you receive the treatment * we will only pay for treatment costs actually incurred by you, and * we do not have to pay a claim if you are breaking any terms and conditions of your membership
Lifeline: * provides international private medical insurance for people living or working abroad for at least six months of the year * for individuals and their families * three different levels of cover to meet any client's needs:
* three areas of cover: - worldwide including the USA & Canada - worldwide excluding the USA & Canada - Hong Kong Worldwide excluding USA and Canada Exception - Gold cover offers Hong Kong excluding USA. * payment of subscriptions - £ sterling, Euro € - annually - monthly Company Scheme ( Castellano Deutsch Français Português )
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